| What
We Promise to Deliver: |
No defects |
| We will do
our best to make sure all frames/lens are free of
manufacturing and workmanship problem. |
|
Rx is right |
| We have 4
check points along the way to check if the Rx on the lens
matches what's on your computer record. If the Rx you give us
is right, the Rx on the lens WILL be right. |
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If
any of the above goes wrong, we will replace/rework your order
at no extra cost. Return trip postage on us. |
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| After-Sale
Services: |
All the little alternations |
|
Want to change shape of
your lens, resize your lens, change tint color, etc., etc? No
problem. |
|
Small problems |
|
Lens arrived broken
(well, you may classify this as a big problem, but not for us), loose frame, etc., etc? No
problem. |
|
If
any of the above happens, mail back the glasses. For
labor-only services, it's free plus $6 shipping. For
alternations that involve parts, you pay reasonable parts cost
(e.g. $17.5 for a piece of single vision lens, always no labor
charge) plus $6 shipping. |
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| The
Best Warranty |
The
best warranty, however, can't be written on a web page. If
everything fails, Kam, a human being, will always provide you
with friendly and responsive customer service. You can be sure
that you will get a happy answer to every question/problem
that you have. That is our biggest service promise. |
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